Why am I seeing “N/A” on my stock datasheets?

Ticker Toolkit™ retrieves stock quote data from a user-configurable stock data source.  The Ticker Toolkit™ installer configures an example data source, so that you can immediately begin using Ticker Toolkit™ with minimal configuration.  If you are using this example data source (which is the case if you have not changed your stock data source after you installed Ticker Toolkit™), you may occasionally see “N/A” in cells on your stock datasheets when specific stock data is not available; however, if you see entire columns of data that are consistently reported as “N/A,” there could be a temporary issue with the example data source or the example data source may have changed the way that stock data is reported.

Performance enhancements introduced in Ticker Toolkit™ v1.0.2 may resolve your ‘N/A’ issue.  Make sure that you are running Ticker Toolkit™ v1.0.2 or later.  In Ticker Toolkit™ Deluxe Edition, the version number is displayed in the upper-left corner of the Control Panel.  In Ticker Toolkit™ Basic Edition, the version number is displayed in the lower left corner of the Control Panel.

If you suspect that you are having problems with your example stock data source, please report your issue via our support page (https://www.tickertoolkit.com/support) or e-mail Ticker Toolkit™ support at support@tickertoolkit.com.